Terms & Conditions

Custom Outdoor Cushions, Pillows & Replacement Slings – Terms and Conditions
Effective Date: April 20, 2026

Please read before placing your order. By purchasing from Cascadia Outdoor Cushions, a DBA of Cascadia Design Group (“Cascadia,” “we,” “our,” or “us”), you agree to the following Terms and Conditions. These policies outline important information regarding custom orders, lead times, fabric selection, returns, warranties, and customer responsibilities.

Before You Order

Because every cushion, pillow, and sling we make is custom-built specifically for you, there are a few important things to review before placing your order.

We strongly recommend confirming all measurements, reviewing cushion styles and options, and ordering fabric samples when color or texture matters. Outdoor fabrics can look different depending on lighting, surroundings, and screen settings, and samples are the best way to ensure you’re selecting exactly what you want.

It’s also important to plan ahead. All products are made to order, and while we provide estimated lead times, production and shipping timelines can vary based on fabric availability and seasonal demand.

Our goal is simple: to create cushions that fit beautifully, perform well, and last. Taking a few extra minutes to review your selections before ordering helps ensure the final product meets your expectations.

If you have any questions at all, we’re here to help before you order.

Custom-Made Product Policy

All cushions, pillows, and replacement slings are custom-made to order based on your specifications.

Because these products are made specifically for you, they are non-returnable, non-exchangeable, and non-refundable once production has begun.

Customer Responsibilities Before Ordering

By placing an order, you acknowledge and agree that you are responsible for:

• Verifying all measurements and specifications

• Reviewing cushion style, seams, ties, and thickness selections

• Ordering fabric samples when color or texture is important

• Not relying on old cushions for measurements

• Understanding that comfort preferences are subjective

Special-Order & Custom Fabrics

Special-order fabrics are any fabrics not listed as standard selections on the product page.

These fabrics are purchased specifically for your order and are non-returnable and non-refundable under all circumstances.

Customer’s Own Material (COM)

For COM orders, Cascadia is responsible for cutting and sewing only.

We are not responsible for:

• Fabric quality, durability, or performance

• Dye lot inconsistencies or defects

• Fabric shortages or miscalculations

If replacement fabric is required, it must be provided by the customer at their expense.

Fabric Direction & Pattern Layout

Fabric direction, pattern placement, and orientation are determined by the manufacturer based on best practices and material yield.

These variations are not considered defects.

Customers are responsible for reviewing samples and requesting clarification prior to ordering.

Lead Times & Delivery Expectations

Important: Lead Times Are Approximate

All lead times are estimates only and are not guaranteed.

Production timing depends on:

• Fabric availability

• Seasonal demand

• Manufacturing schedules

If your order is tied to a specific event or deadline, you must order well in advance.

A quoted lead time (e.g., 4–6 weeks) means your order is expected to ship within that range—not exactly at a specific date.

Shipping time is additional and varies by carrier and location.

Fabric Availability

Delays may occur due to fabric mill backorders or supply chain issues.

If a selected fabric becomes unavailable, we may:

• Offer alternative fabric options

• Hold the order until the material becomes available

Order Status During Production

Orders remain in production until completed.

We do not provide interim updates during this phase, as manufacturers do not provide incremental production status.

You will receive tracking information once your order has shipped.

Multiple Factories & Split Shipments

Cascadia works with multiple manufacturing facilities across the United States.

Orders may be:

• Produced at different locations

• Shipped separately

• Delivered on different dates

Order Changes & Cancellations

Changes or cancellations must be requested within one (1) business day of placing your order.

Once fabric has been allocated, ordered, or cut, the order cannot be changed, canceled, or refunded.

Shipping Damage

All packages must be inspected upon delivery.

Any shipping damage must be reported within two (2) business days, including:

• Photos of the damage

• Photos of packaging

• Retention of original packaging materials

Failure to report within this timeframe may result in denial of the claim.

Warranty Information

Cushions

One (1) year warranty against defects in materials and workmanship.

Replacement Slings

One (1) year warranty on workmanship. Sling fabrics carry separate manufacturer warranties.

Fabric Warranties

• Sunbrella® – 5 years

• Outdura® – 5 years

• Revolution® – 5 years

• Tempotest® – 6 years

Warranty claims are subject to manufacturer terms and do not cover:

• Normal wear and tear

• Improper care or cleaning

• Environmental damage (sun, mildew, chemicals, etc.)

Limitation of Liability

To the fullest extent permitted by law, Cascadia shall not be liable for:

• Measurement errors provided by the customer

• Delays caused by fabric suppliers or manufacturers

• Indirect, incidental, or consequential damages

• Loss of use, inconvenience, or dissatisfaction based on subjective preferences

Our total liability shall not exceed the amount paid for the product.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles.

Important Policy Summary

Topic | Summary
Custom Products | All items are made to order
Returns | No returns or refunds once production begins
Lead Times | Approximate only, not guaranteed
Shipping Time | Additional to production lead time
Order Updates | No updates during production
Multiple Shipments | Orders may arrive separately
Measurements | Customer responsible for accuracy
Fabric Samples | Strongly recommended
COM Fabric | Customer responsible for supplied material
Fabric Direction | Not considered a defect
Order Changes | Allowed within 1 business day only
Warranty | 1-year workmanship warranty

Frequently Asked Questions

Are custom cushions returnable?
No. All custom products are made to order and cannot be returned or refunded.

Are lead times guaranteed?
No. Lead times are estimates and may vary.

Does shipping time count in lead time?
No. Shipping time is additional.

Why haven’t I received an update?
Orders remain in production until complete. Updates are sent only when shipped.

Can my order arrive separately?
Yes. Items may ship from different factories.

What if I measured incorrectly?
Customers are responsible for measurements. Corrections are at customer expense.

Should I order fabric samples?
Yes. This is strongly recommended.

What if my order arrives damaged?
Report within 2 business days with photos and packaging.

Is fabric direction a defect?
No. Fabric orientation is determined by the manufacturer.

Can I cancel my order?
Only within one business day and before fabric is cut.